Principal Learning Hospitality Diploma
Foundation Diploma
| Unit | Title | GLH | Assessment method |
|---|---|---|---|
| 1.1 | Introducing the UK hospitality industry | 30 | Internal |
| 1.2 | An introduction to customer service in the hospitality industry | 60 | Internal |
| 1.3 | Skills for success in the hospitality industry | 60 | Internal |
| 1.4 | Principles of preparing and serving food and beverages | 30 | External |
| 1.5 | Preparing and serving food and beverages | 60 | Internal |
GLH - Guided Learning Hours
At Foundation level learners will:
- Understand the broad context of the hospitality industry
- Know how food and beverages are prepared and served for customers
- Acquire food preparation and cooking skills across different cultures
- Understand the functional and operational areas which comprise hospitality and catering departments
- Be introduced to the principles of food safety and healthy eating
- Develop effective transferable skills for customer service, team work and communication
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Higher Diploma
| Unit | Title | GLH | Assessment method |
|---|---|---|---|
| 2.1 | Exploring the UK hospitality industry | 60 | External |
| 2.2 | Customer service skills for the hospitality industry | 60 | Internal |
| 2.3 | Legislation and regulations for the hospitality industry | 30 | Internal |
| 2.4 | Effective teamwork for the hospitality industry | 60 | Internal |
| 2.5 | Basic business and financial principles for the hospitality industry | 60 | Internal |
| 2.6 | Hospitality service and current trends within the industry | 60 | Internal |
| 2.7 | Techniques for food preparation and cooking | 30 | Internal |
| 2.8 | Preparing and cooking meals for a range of customers | 60 | Internal |
GLH - Guided Learning Hours
At Higher level learners will:
- Understand the range of employment opportunities that hospitality has to offer
- Be given the opportunity to integrate new knowledge with work experience
- Gain confidence to discuss major aspects of the UK hospitality industry
- Improve skills for effective teamwork and customer service
- Be introduced to a range of legislation and regulations
- Understand hospitality strategies for increasing income and reducing costs as a means of building profit levels
- Acquire skills needed to meet varying needs and concerns of customers, including healthy eating and special diets
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Advanced Diploma
| Unit | Title | GLH | Assessment method |
|---|---|---|---|
| 3.1 | Investigating the social and economic trends in the hospitality industry | 60 | External |
| 3.2 | Importance of customer service in hospitality | 60 | Internal |
| 3.3 | Building and developing effective hospitality teams | 60 | Internal |
| 3.4 | Effective people management skills for the hospitality industry | 30 | Internal |
| 3.5 | Finance and budgetary control for the hospitality industry | 30 | Internal |
| 3.6 | Running a hospitality business | 90 | Internal |
| 3.7 | Sales and marketing of hospitality products and services | 60 | External |
|
3.8 |
Managing a food operation in hospitality | 90 | Internal |
| 3.9 | Hospitality services | 60 | Internal |
GLH - Guided Learning Hours
At Advanced level learners will:
- Undertake more in-depth studies utilising research and analysis skills
- Gain knowledge of management, supervision and financial planning with an introduction to running a business
- Understand the wider aspects of the hospitality industry and how it relates to the tourism industry, including international dimensions
- Understand how to lead teams to achieve specific objectives
- Know how hospitality establishments identify customer needs and promote their products and services to meet these needs
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